FAQs
🌿 General FAQs
What is a refillery?
A refillery is a store where you can reuse your own containers and refill everyday products like soap, laundry detergent, and shampoo, reducing plastic waste and saving money over time.
Do I need to bring my own bottles?
You’re welcome to bring your own clean bottles, but if you don’t have one, we also sell reusable bottles in-store.
What products do you offer?
We offer eco-friendly, refillable household and personal care products including laundry detergent, dish soap, hand soap, shampoo, conditioner, body wash, and more.
Are your products safe and non-toxic?
Yes. Our products are thoughtfully sourced, plant-based, and free from harsh chemicals commonly found in conventional cleaners and personal care items.
♻️ Refill & Shopping FAQs
How does refilling work?
Bring your bottle, weigh it, fill it with the product you choose, and pay only for what you refill. It’s simple, quick, and waste-reducing.
Is refilling cheaper than buying new bottles?
In many cases, yes. Refilling allows you to avoid paying for new packaging and helps keep costs lower over time.
Do you offer pre-filled products?
Yes. For convenience, we offer pre-filled bottles for many products, especially for first-time customers.
Can I refill different brands in the same bottle?
For safety and quality reasons, we recommend thoroughly cleaning bottles before switching products.
🚚 Online Orders & Shipping FAQs
Do you offer shipping?
Yes, select products are available for shipping. Refill options may be limited to in-store purchases.
How long does shipping take?
Orders are typically processed within 2–5 business days. Shipping times may vary depending on location.
🔄 Returns & Policies FAQs
What is your return policy?
Due to the nature of refillable and personal care products, all sales are final. If there’s an issue with your order, please contact us and we’ll be happy to help.
What if there’s a problem with my order?
If something isn’t right, reach out to us as soon as possible. Customer care is important to us, and we’ll work to make it right.
✝️ Brand & Values FAQs
What does “Wild Grace” mean?
The name reflects both the beauty of the natural world and the grace we live by. It’s inspired by family, stewardship, and faith.
Is Wild Grace Refillery a faith-based business?
Our faith shapes our values and approach, but everyone is welcome. We aim to create an inclusive, respectful space for all.
📍 Store & Contact FAQs
Where are you located?
We are located in Mt. Washington, Kentucky. Visit our website or Google Business profile for current hours and directions.